Our policy is to give refunds, no questions asked, as long as the request for refund is made within 14 days of date of purchase. No refunds will be granted after the 14 days. Purchaser will be responsible for return shipping cost. Items returned must be packaged properly. If you wish to return an item notify us by email at gme@rittermail.com informing us that you wish to return the item for a refund. Upon receipt of your request we will send you instructions on how and where to send the item back to. Upon the receipt of the item returned a full refund will be given as long as it is returned within the 14 day time frame. Please beware that once the refund has been granted it could take several days for it to show up as a credit on your credit card statement.
The best way to contact us is by email. Our email address is gme@rittermail.com. Most issues can be solved through this method. If for some reason something cannot be addressed by email send us an email requesting a phone number to speak to someone personally. We will then send you a phone number. Rest assured we will do everything within our power to resolve any issues that may arise. Our goal is to please the customer no matter what. Even if that means us having to take a loss.
Creative Gift Solutions is own and operated through Global Marketing Enterprise. Creative Gift Solutions is just one of several plat forms that GME owns and operates. We are licensed and do business under Global Marketing Enterprises. If for some reason you request a refund for an item you recently purchased, correspondence will most likely be through Global Marketing Enterprises (GME).
Items will usually ship within 2 days of purchase date. However, this depends on when the item is purchased. If the item is purchased late on Friday it will not be processed until Monday and not shipped until Wednesday. The same is true with purchasing over holidays. It generally will take a few days longer during these times
We ship by the best method. That is usually by USPS. However, some items could possibly ship cheaper through UPS or FedEx. It depends on the size and weight of the item purchased, Either way, shipping will be done by the best method meaning the cheapest method.